About Us

1. Privacy Policy

At Cake 'n' Cafe, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, and protect your data.

Information We Collect: We collect personal information such as name, email, contact details, and payment information when you make a purchase or sign up for our newsletter.
How We Use Your Information: We use this information to process orders, communicate with you about your purchase, send marketing communications (with your consent), and improve our services.
Sharing Your Information: We do not share your personal information with third parties except for trusted partners who assist in processing payments or deliveries.
Data Security: We implement a variety of security measures to maintain the safety of your personal information.
Cookies: Our website uses cookies to enhance your experience and analyze traffic. You can disable cookies in your browser settings.
Your Consent: By using our website, you consent to our privacy policy.

For any queries regarding our Privacy Policy, please contact us at [7991585855].

2. Return & Refund Policy

Return & Refund Policy

At Cake 'n' Cafe, customer satisfaction is our priority. We offer the following policy for returns and refunds.

Eligibility for Returns: Due to the perishable nature of our products, we do not accept returns on food items unless they are damaged or incorrect. Non-perishable items can be returned within 1 days of delivery, provided they are unused and in their original condition.
How to Request a Refund: If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with a photo of the product. We will review your request and offer a replacement or refund as applicable.
Refunds: Once your refund is approved, it will be processed within 7-10 business days to the original payment method.
Non-Refundable Items: Custom orders and perishable items are non-refundable unless they are damaged or incorrect.

3. Shipping & Delivery Policy

Shipping & Delivery Policy

At Cake 'n' Cafe, we aim to provide reliable and timely delivery services for all our customers.

Shipping Areas: We currently deliver within [Lucknow], with options for self-pickup from our store.
Delivery Time: Orders are typically processed within [2] hours and delivered within [2] days, depending on your location. For custom cakes and large orders, please allow additional time.
Delivery Fees: A nominal delivery charge may apply based on your location, which will be calculated at checkout.
Order Tracking: Once your order is confirmed, we will provide an estimated delivery time and tracking details (where applicable).
Delivery Issues: If you experience any issues with delivery, please contact us within 24 hours of the scheduled delivery time.

4. Terms & Conditions

This section sets the rules for using your website and purchasing from your store.

Terms & Conditions

Welcome to Cake 'n' Cafe. By using our website and making a purchase, you agree to comply with the following terms and conditions.

General: These terms govern your use of our website, including browsing, purchasing, and interacting with content. By accessing our site, you agree to these terms.
Products & Orders: All products are subject to availability. We reserve the right to refuse any order if we believe it violates our policies or is placed with fraudulent intent.
Pricing & Payment: All prices listed are in [currency] and include applicable taxes. We accept various forms of payment, which are processed securely.
Order Modifications: Once an order is placed, it cannot be modified. For custom orders, we require [X] days' notice to ensure your product is made to your specifications.
Intellectual Property: All content on the Cake 'n' Cafe website, including text, images, and designs, is our property and cannot be used without permission.
Limitation of Liability: Cake 'n' Cafe is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

For more details, please contact us at 7991585855

Our Story

Every website has a story, and your visitors want to hear yours. This space is a great opportunity to give a full background on who you are, what your team does, and what your site has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know.

If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers, and how you stand out from the crowd. Add a photo, gallery, or video for even more engagement.